FAQ

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FAQ
FAQ
  • 1.How soon can we expect a reply after we send you an inquiry?

    We will reply within 12 hours on business days after receiving your inquiry.

  • 2.Are you a direct manufacturer or a trading company?

    We are an integrated manufacturer and trader, providing one-stop customized services for our customers.

  • 3.What products can you provide?

    We can supply medical automation equipment, product molds, and medical plastic products.

  • 4.Can you produce customized products?

    Yes, we specialize in customized products. We develop and manufacture products based on drawings or samples provided by customers.

  • 5.How does your company ensure product quality?

    First, we conduct inspections after each production step. For finished products, we perform 100% full inspection according to customer requirements.
    Additionally, we are equipped with the industry's most advanced testing instruments, including spectrometers, metallographic microscopes, universal tensile testing machines, X-ray flaw detectors, magnetic particle flaw detectors, ultrasonic flaw detectors, coordinate measuring machines (CMM), and image measuring instruments.

  • 6.What are your payment terms?

    We will confirm the trade terms (FOB, CIF, CNF, or others) with you when providing the quotation. For mass production, we typically require a 30% deposit, with the balance paid against the bill of lading. We mainly accept T/T, but L/C is also acceptable.

  • 7.How do you deliver goods to customers?

    We usually ship by sea because we are located in Zhejiang, close to Ningbo Port, making sea exports very convenient. However, if the customer's order is urgent, we can also arrange air shipments via Ningbo Airport or Shanghai International Airport, both of which are nearby.

  • 8.Where are your products mainly exported to?

    Our products are mainly exported to dozens of countries, including India, Turkey, Pakistan, Vietnam, Iran, Brazil, Russia, South Korea, and more.